When it comes to downloading items for the first time, we recommend doing this from your computer, not your cellphone. Here is a video showing how https://youtu.be/rei3Lwmaa_c . Please note our 70 Diseases Audio can only be streamed and is not downloadable

If you’re still having problems, we recommend checking with your computer/laptop manufacturer for how to access files on your computer after downloading them and then contacting us.